Legal note

General conditions

E-commerce Terms and Conditions

Legal Information

We inform you that the content of this website belongs to Marco Hugli, with adress Avenida de la Galga Nr.6, 38678 Callao Salvaje, Santa Cruz de Tenerife, Spain and NIE Nr. X2173183M.

User Acceptance

This Legal Notice regulates access to and use of the following website, which Experience Holidays Tenerife makes available to Internet users. Therefore, access to it implies the acquisition of the condition of user and the acceptance of the conditions of use of the website. In the event of disagreement with the conditions, the user should abstain from using the website.

The user is informed and accepts that access to this website does not imply, in any way, the beginning of a commercial relationship with Experience Holidays Tenerife.

Content and Use

The user's visit to the website should be made in a responsible manner and in accordance with current legislation, good faith, this Legal Notice and respecting the intellectual and industrial property rights owned by Experience Holidays Tenerife

The use of any of the contents of the website for purposes that are or could be illicit is totally prohibited, as well as causing any damage or alterations of any type not consented by Experience Holidays Tenerife, to the website or its contents.

The owner of the website does not identify himself with the opinions expressed therein by his collaborators.

The company reserves the right to modify, discontinue or terminate the Site, Web Services, Data and Third Party Data or to modify this Agreement, any time and without prior notice.

Warranties & limitation of liability

Experience Holidays Tenerife declares that it has adopted the necessary measures which, within its possibilities and the state of the technology, allow the correct functioning of the website as well as the absence of viruses and harmful components. However, Experience Holidays Tenerife cannot be held responsible for the following situations listed by way of illustration, but not limitation:

The continuity and availability of the contents.

The absence of errors in such content or the correction of any defect that may occur.

The absence of viruses and/or other harmful components.

Damages caused by any person who violates Experience Holidays Tenerife security systems.

The use that the users can make of the contents included in the web. Consequently, Experience Holidays Tenerife does not guarantee that the use that users may make of the contents included in the website, if any, comply with this legal notice, nor that the use of the website is carried out in a diligent manner.

The use by minors of the website or the sending of their personal data without the permission of their tutors, the tutors being responsible for the use they make of the Internet.

The contents to which the user can access through unauthorized links or introduced by users through comments or similar tools.

The introduction of erroneous data by the user or a third party.

Content and use Intellectual and industrial property.

Experience Holidays Tenerife may temporarily suspend, without prior notice, accessibility to the website for the purposes of maintenance, repair, updating or improvement operations. Consequently, Experience Holidays Tenerife shall under no circumstances be liable for any damages that may derive from the lack of availability or accessibility to the website or from the interruption in the operation of the website. However, whenever circumstances permit, Experience Holidays Tenerife shall inform the user, sufficiently in advance, of the date foreseen for the suspension of the contents.

Experience Holidays Tenerife undertakes to eliminate or, where appropriate, block the contents that could affect or be contrary to current legislation, the rights of third parties or public order and morality.

Intellectual and industrial property policy

Experience Holidays Tenerife is the exclusive owner of the intellectual property rights relating to its website and social networks. All site, product

and services content as text, graphic designs, user interfaces, trademarks or computer codes that are part of are exclusive property of Experience Holidays Tenerife Their reproduction, distribution, public communication, transformation or any other activity carried out with the contents is prohibited, not even if the sources are mentioned, except with the prior, express and written consent of Experience Holidays Tenerife

Experience Holidays Tenerife does not grant any kind of authorisation to use its intellectual and industrial property rights or any other property or right related to the website, and in no case shall it be understood that access and browsing by users implies a waiver, transmission, licence or total or partial cession of said rights on the part of Experience Holidays Tenerife. Any use of these contents not previously authorised by Experience Holidays Tenerife will be considered a serious breach of the intellectual or industrial property rights and will give rise to the legally established responsibilities. Experience Holidays Tenerife reserves the right to exercise the corresponding judicial and extrajudicial actions against the user.

Data protection clause

In accordance with Data Protection current legislation, users are informed that their data will be incorporated into the Record of Processing Activities owned by Experience Holidays Tenerife in order to carry out the contracted services.

In compliance with current legislation, Experience Holidays Tenerife informs that the data will be stored for the period strictly necessary to comply with the services provided.

Data will also be treated in a lawful, fair, transparent, appropriate, relevant, limited, accurate and up-to-date manner. For this reason, Experience Holidays Tenerife undertakes to adopt all reasonable technical and security measures so that these are deleted or rectified without delay when they are inaccurate or untrue.

In accordance with data protection regulations, you may exercise your rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal data, as well as renounce the consent given for their treatment. The request should be sent to the following e-mail address:

Links policy

It is not allowed to introduce links in any web page property of Experience Holidays Tenerife without the express consent of the owner.

Experience Holidays Tenerife does not control the content of other sites from which this website can be accessed. Although Experience Holidays Tenerife reserves the right to contact the owner of the website on which the link is established if it considers that the regulations are not being complied with, as well as to exercise the corresponding judicial and extrajudicial actions.

Reservation of the right to modify this legal notice

Experience Holidays Tenerife reserves the right to modify this legal notice in order to adapt it to any change of the regulations, for technical reasons, for changes in the services offered by Experience Holidays Tenerife or for strategic decisions of the company. In these cases, Experience Holidays Tenerife will notify you about the changes to the terms and conditions through the Website.

If the user is not satisfied with the changes, he or she must stop using the website. The use of the website after the changes have been made will imply acceptance of the changes by the Users.

Booking and cancellation conditions

First, the buyer places orders on the seller's website (virtual store). Subsequently, through a website provided by the seller's bank, you will be asked for the number and expiration date of your credit or debit card. This is called Virtual POS. This website has the SSL security protocol that guarantees the integrity and confidentiality of the information provided. Also, the name of the business, as well as the reference and the amount of the order appear on it. In this way, you can verify that what you have requested on the merchant's website corresponds to what you are going to pay through the bank's website.

The reservation conditions are:

For a reservation to be effective it is necessary to pay in advance 30% of the total amount of the stay.

The reservation is considered effective by Experience Holidays Tenerife once the reservation confirmation email has been sent by the establishment and, in any case, not before.

The rest of the stay (70% of the total amount), must be paid one month before arrival (check in) via virtual POS (Visa or Mastercard). It is important to send a proof of payment by email.

Check-in will be between 3:00 p.m. and 7:00 p.m., at the address where the accommodation is located, after that time there will be an additional cost of € 20 to be paid in cash on the day of arrival.

It is important to indicate the details related to your flight (number and arrival time) you must contact us, through the phone number +34 683552806 when you leave the airport to specify the time of check in and key collection.

Contact with us

You can contact us at the above address. Also from the website itself by e-mail to

Cancellation policy

The modification or cancellation of the reservation by the client will entail the following charges:

The deposit of 30% of the total stay once the reservation has been made, if the reservation is canceled or modified by the client, more than 15 days before arrival.

100% of the stay, if the client cancels or modifies the reservation less than 15 days before arrival.

100% of the stay if the client does not show up.

In the event of circumstances beyond the client's control or due to a greater cause, by presenting a supporting document or official document justifying the cancellation, the agency will assess the refund of the amount paid.

The refund will always be in the same paying method than the original payment.

Modifications to the reservation (changes in arrival or departure date) will be subject to the availability that the establishment has for the modification proposed by the client.

When the client leaves the establishment before the scheduled departure date, he will not be entitled to a refund of the amount corresponding to the remaining days of the stay.

In no case will it be accepted to save the money for future reservations, due to a modification or cancellation of the reservation.

The occupation of the accommodation will be limited to the number of people indicated in the reservation confirmation. Those responsible may prevent entry to the accommodation in case of exceeding the allowed number. If it is detected that during the stay there is a higher number of people than the authorized one, the reservation will be automatically canceled. Any visit to the establishment by people who are not lodged in it must be consulted and authorized.

Rules of the establishment

By virtue of the provisions of Decree 142/2010 of October 4, which approves the Regulation of Tourist Activity and modifies Decree 10/2001, of January 22, which regulates Tourist Establishments, in the Canary Islands Autonomous Community.


• Introduce an unregistered person to the establishment.

• Bring a pet into the establishment without prior authorization.

• Cause or incite any disorder that bothers other customers.

• Shout or have an incorrect behaviour with the staff.

• Smoke inside any of the apartments / rooms without being allowed.

• You have not vacated the accommodation after 10:00 on the day of departure.

Any of these circumstances will be considered as a cancellation of the client's reservation and will release the establishment from any obligation to refund the amounts linked to the reservation.

In case of causing damage to the furniture and equipment of the establishment, the client must immediately notify the lessor and will be obliged to replace the resulting damage. The cost will be taken from the security deposit and if it exceeds this deposit, the client is responsible for the difference as well.